第二節(jié) 完形填空（共20小題，每題1.5分，滿分30分）

As a customer representative for a supermarket in the US, my daily work includes hundreds of phone calls about the supermarket’s pre-paid debit cards(預(yù)付借記卡）. The way the    46   speak sometimes makes me feel sick. But what makes it    47    is my mindset（觀念）. Every day I wake up and promise to be a helper of my callers. I go beyond our rules in dealing with people    48    and try to make it cheerful for them,    49    phone calls are limited to just a few minutes.

One of my callers was    50   because she had made the wrong insurance payment that would    51    her son in college not receiving any pay outs, leaving him without any    52    for a week or two. The mother requested that the payment she had made using her card be    53    and that the funds be put back on her   54   .  I told her it would take 10 business days for the funds to be released back to the account, according to the    55   . I could clearly notice the hopelessness in her    56    when she said “OK” to my answer about the 10 business days.

 Just then, I    57    the hard days during my college years when I didn’t get my allowance(津貼）in time. I just couldn’t    58    the son to undergo such a hard time, which    59   would cause his mother more stress. So, after asking my customer to    60    a moment, I went over to my manager. At my    61   , my manager agreed to put the money back on the mother’s account(賬戶）   62   .

    Upon    63   the good news, the mother couldn’t stop    64    me and calling me her angel! That call certainly made my work more    65   ！

46 A operators B managers C callers D friends

47 A clear B natural C hard D different

48 A in need  B in time C in turn D in place

49 A as if B even though C so that D ever since

50 A anxious B ashamed C careful D curious

51 A add to B refer to  C lead to D stick to

52 A chance B room C class  D money

53 A arranged B conducted C ordered D stopped

54 A phone B card C machine D way

55 A rules B researches C reports D results

56 A action B voice C expression D thought

57 A reminded B recognized C remembered D rewrote

58 A allow B prevent C forbid D follow

59 A nearly B certainly C usually D typically

60 A sit B wait  C speak  D read 

61 A request B hand C best D end

62 A immediately B conveniently C simply D preciously

63 A saying B hearing C asking D writing

64 A holding B welcoming C greeting D thanking

65 A possible B meaningful C serious D impressive    
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